FREQUENTLY ASKED QUESTIONS
What payment options are available on TopMeVoucher?
VISA Gift Cards (Vanilla Gift Card)
MasterCard Gift Cards (Vanilla Gift Card)
Itunes Gift Card (Physical Card Purchase from store only)
Amazon Gift Card(Physical Card Purchase from store only)
Google Play Gift Card(Physical Card Purchase from store only)
On the TopMeVoucher mobile app
Interac e-Transfer , Bitcoin and Ethereum
Why are there fees when I use Interac e-Transfer?
These convenience fees are associated to the cost of using e-Transfer as a payment method to fund your purchase. There are no convenience fees when using Bitcoin and however, your bank may impose fees to send or cancel Interac e-Transfers. Check with your bank for details.
Can you access my bank account without my knowledge?
No, we cannot access your bank account and we do not store any bank data.
What should I do if my Interac e-Transfer fails?
Our Service Representative will reach out to you to resolve the issue. However, you may also choose to cancel the transfer through your bank and send another one. You will be responsible for any cancellation fees your bank may impose.
How long will my order take to process?
Typically processing takes just a few minutes, but it can take up to one business day.
After I have paid, how will I receive my voucher?
By email, your vouchers and receipt will arrive to the email address you registered with shortly after you complete payment for your order.
Ensure you check your spam or junk mail folder.
What are my TopMeVoucher limits?
Upon successful registration, your limit will be assigned and communicated to you via email. As you continue making purchases and the longer you are a customer with us, your daily limit will increase.
What is your refund or cancellation policy?
All sales can be refunded within 48 hours after purchase and there will be no refunds, exchanges or cancellations after that time frame.
Can you send me my voucher by text message to my mobile phone?
Yes we can send the voucher to your mobile phone number also and it has to be the phone number you registered with on our site.