Do I need to sign up for your service first?

Yes, if you are a first time customer you must register with a valid email address. There is no charge to open an account. You will be asked to provide some identification as part of the registration process. Registration takes about one business day, and you may return to TopMe Voucher after you receive the email confirmation of your verified profile. Following successful registration, returning users must use the same email address to purchase vouchers.

Why was my registration not approved?

There are 2 main reasons why you were not approved:

(1) We require additional information from you indicated in the unapproved email.


(2) This decision is final and we cannot provide you with any details due to security reasons.

Alternatively you can purchase vouchers in-person using the store locators below:

What does verification involve and how long does it take?

We have a simple verification process for first time users that takes up to 1 business day. By registering, you agree that we may contact you by email or phone to complete the verification and deliver your order. If you’re not registered, you’ll be prompted to enter your name, address, and an image of your government-issued photo ID (Passport, Driver’s License, etc.).

How do I contact you ?

Our operating hours are

  • Monday to Friday from 8:00am to 8:00pm EST

  • Saturday to Sunday from 10:00am to 6:00pm EST

Please contact us here.




What payment options are available on TopMeVoucher?


Interac e-Transfer


VISA Gift Cards (Vanilla Gift Card)

MasterCard Gift Cards (Vanilla Gift Card)

Itunes Gift Card (Physical Card Purchase from store only)

Amazon Gift Card(Physical Card Purchase from store only)

Google Play Gift Card(Physical Card Purchase from store only)


On the TopMeVoucher mobile app

Interac e-Transfer , Bitcoin and Ethereum

Why are there fees when I use Interac e-Transfer?

These convenience fees are associated to the cost of using e-Transfer as a payment method to fund your purchase. There are no convenience fees when using Bitcoin and however, your bank may impose fees to send or cancel Interac e-Transfers. Check with your bank for details.

Can you access my bank account without my knowledge?

No, we cannot access your bank account and we do not store any bank data.

What should I do if my Interac e-Transfer fails?

Our Service Representative will reach out to you to resolve the issue. However, you may also choose to cancel the transfer through your bank and send another one. You will be responsible for any cancellation fees your bank may impose.

How long will my order take to process?

Typically processing takes just a few minutes, but it can take up to one business day.

After I have paid, how will I receive my voucher?

By email, your vouchers and receipt will arrive to the email address you registered with shortly after you complete payment for your order.

Ensure you check your spam or junk mail folder.

What are my TopMeVoucher limits?

Upon successful registration, your limit will be assigned and communicated to you via email. As you continue making purchases and the longer you are a customer with us, your daily limit will increase.

What is your refund or cancellation policy?

All sales can be refunded within 48 hours after purchase and there will be no refunds, exchanges or cancellations after that time frame.

Can you send me my voucher by text message to my mobile phone?

Yes we can send the voucher to your mobile phone number also and it has to be the phone number you registered with on our site.

I am having issues redeeming my voucher, what do I do?

Please contact the voucher provider for any voucher related issues.

Also open a Ticket on our web portal HERE